Frequently Asked Questions
Everything you need to know about shopping with WANZAR
What is the standard delivery timeframe for my order?
Orders within Malaysia typically arrive within 3-5 working days, while international shipping can take 7-14 working days depending on your location and customs clearance.
What is the WANZAR return and exchange policy?
We accept returns for items in original condition with tags attached within 14 days of receipt. Please note that sale items and innerwear are generally non-returnable due to hygiene and clearance policies.
How do I ensure I choose the correct size?
Each product page features a detailed size chart. We recommend measuring yourself and comparing your dimensions to our chart, as our cuts may vary between the Modest and Contemporary collections.
What payment methods do you accept?
We accept all major credit and debit cards, FPX online banking, and popular e-wallets. We also offer 'Buy Now, Pay Later' options through our integrated payment partners.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's tracking portal.
Do you offer alterations for your clothing?
Currently, we do not provide in-house alteration services. Our garments are designed to standard sizing, but we suggest consulting a local tailor for any specific adjustments you may require.